About Us

UnidoLabs helps organizations keep the pulse of customer needs in real time and with precision

LISTEN – ANALYSE – ACT

UnidoLabs is a customer experience management organization for companies of all sizes across multitudes of industry verticals. Our Social Media Insights engine, helps organizations keep the pulse of customer needs in real time and with precision. We help the world’s largest brands reach, engage and listen to their customers on Facebook, Twitter, YouTube and other top social media channels for marketing, advertising, research, care, and commerce.

We have partnered with leading social media management technology providers to deliver a seamless experience to each of our customers across all channels – at scale. Headquartered in Utah, United States and having operations in Bangalore, India, UnidoLabs provides technology solutions that transform the way our customers use social media insights and enable them to collaborate in real time across business units, markets and departments to manage their customer experience.

What We Do

UnidoLabs is a customer experience management organizations for companies of all sizes across multitudes of industry verticals. We help the world’s largest brands reach, engage and listen to their customers on Facebook, Twitter, YouTube and other top social media channels for marketing, advertising, research, care, and commerce.

Our Proprietary Social Media Insights engine helps organizations ‘Listen’ to social conversations real-time & ‘Act’ on processed data to drive business decisions.

We have partnered with leading social media management technology providers to deliver a seamless experience to our customers across all channels – at scale. Headquartered in Utah, United States and having operations in Bangalore, India, UnidoLabs provides technology solutions that transform the way our customers use social media insights and enable them to collaborate in real time across business units, markets and departments to manage their customer experience.

Our Services

Managed Services

You will gain the benefits of reducing expenditures by shifting upfront capital expenses to our hosted system implementation at a reduced cost. You will also experience an accelerated deployment of your enterprise applications while enhancing performance through increased efficiency.

Social Listening

Social Listening is the process of understanding the online conversation about a company or brand, as well as its products and services. It allows you to be able to craft conversations and use tones that are most likely to resonate with them. It also empowers your team to make strategic decisions that will best benefit your company.

Strategy & Analysis

An in-depth investigation and analysis of your competition is one of the most important components of a comprehensive market analysis. Our competitive analysis allows you to assess your competitor’s strengths and weaknesses in your marketplace and implement effective strategies to improve your competitive advantage.

Digital Marketing

We help clients understand the social profile and behaviour of their customers to develop robust social marketing strategies. Our experience in web analytics, usability and conversion optimisation will help you make the most of your digital data to drive the improvements to your website that will increase conversion.

Complete Social Media Strategy Company

We provide the gamut of social media services to help organizations increase revenue, improve customer experience and reduce the cost of service.

Social Listening

Social Listening is the process of understanding the online conversation about a company or brand, as well as its products and services.

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We help organizations in Real-time aggregation of data from all of the internet and validate for completeness, accuracy, & quality. Our NLP automatically categorizes the data and provides informative attributes associated with a social conversation to derive actionable business insights. Our technology helps organizations build a proactive support infrastructure to improve customer experience and significantly reduce the cost of service.

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Strategy & Analytics

We help organizations get a deeper understanding of their customer behavior by triangulating Big data from multiple data sources ( CRM, Social media, NPS ).

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We provide customized analysis which are INFORMATIVE, PROACTIVE & PREDICTIVE in nature.We also enable Early warning triggers to identify anomalies;build forecasting models to determine customers purchase path & choice of support channel for enabling service& product readiness.

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Digital Marketing

We help clients understand the social profile and behavior of their customers to develop robust social marketing strategies.

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Our experience in web analytics, usability, and conversion optimization will help you make the most of your digital data to drive the improvements to your website that will increase conversion.

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Managed Services

Your digital journey can be a transformational and a successful one with the help of the support from our advisors.

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Our team of experts can help you with several requests regarding your Social Media analytics/listening tool. Whether it is providing the right permissions to the users, to adding the required users or any other platform configuration requirements, we will have the entire gamut of requests covered. We can also help with training employees on tool usage and governance. We have an all-inclusive support for the Social Media software administration, configuration & other needs. 

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What Our Clients Said

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Developer
Dexter Collier

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Graphic Designer
Bill Gilbert

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Accountant
Patty Morrison

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Engineer
Bernard Smith

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Our Produly Presented Projects

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How We Do What We Do

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Sketch

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Design

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Test

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Develop

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We Like To Write About Innovative Ideas

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Looking to build a powerful social media strategy?
Request a Demo

Join Our Team

It is never too late to be what you want to be, go ahead and apply for a position at UnidoLabs.

At UnidoLabs, we inspire, challenge and respect every one. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and biases.

Social Listening

Location: Bangalore

What are the job responsibilities?

  • Consult stakeholders on topic definitions, social listening measures and filters to define objectives and set deliverables for standard and custom reports.
  • Social listening tool setup including keywords, query parameters, and dashboards.
  • Refinement of query parameter setup to ensure accurate and insightful mention analysis is available to report
  • Pull and interpret data from social listening tools including volume, sentiment, conversation drivers, influencers, etc.
  • Create and edit reporting deliverable for PowerPoint, Newsletter and Excel formats that transform social data into a clear story. Visualize findings legibly using charts, tables, and infographics, and provide actionable insights based on concrete data.
  • Manage a deliverable calendar of recurring schedule and ad hoc reports.
  • Share case studies and best practices with the global listening community of social media analysts.

What makes a candidate qualified?

  • Expertise in setting up enterprise listening for large brands
  • Ability to work with large data sets and identify anomalies
  • Ability to generate actionable insights from listening data
  • Ability to storyboard and communicate events occurring in the social space
  • Ability to create meaningful reports and ensure timely delivery.

Please send in your profiles at careers@unidolabs.com.

Data Science & Analytics

Location: Bangalore

What are the job responsibilities?

  • Advice/consults big-ticket clients with insights generated from their respective data sets.
  • Support the product manager in building frameworks for data categorization and tagging
  • Build sentiment analyzers & data dictionaries for various domains and industry sectors
  • Develop frameworks to derive actionable insights from unstructured conversations
  • Develop chatbots and the engine behind the bots
  • Automate repeatable tasks and identify opportunities for automation for other teams. This is a key requirement
  • Collaborate with the various functions within UnidoLabs to support data and analytics needs

What makes a candidate qualified?

  • Expertise in working with large datasets of unstructured data
  • Ability to create models to categorize data sets to derive business specific actionable insights
  • Expertise in tools such as R and python
  • Expertise in automating repeatable tasks

Please send in your profiles at careers@unidolabs.com.

Community Moderation

Location: Bangalore

What are the job responsibilities?

  • Understand and relate to brands and their social presence
  • Monitor and moderate social channels of clients – Identify/Escalate consumer service concerns, brand response worthy content, sensitive/ inappropriate content
  • Conduct extensive research to build the client’s social audience profile database and identify the audience that matter to the brand.
  • Formulate responses for user engagement that adhere to the social tone and language of the brand
  • Analyze trends and generate reports of client’s social activities and engagement
  • Monitor and act upon campaign-specific or crisis specific messages as per the guidelines listed by the brand

What makes a candidate qualified?

  • Experience working as a community manager in a similar role
  • High level of fluency in English – both written and verbal
  • Well versed in social media channels (Facebook, Twitter, YouTube, Foursquare, Instagram, and others)
  • Client facing skills and expertise
  • Understanding of how brands use social media
  • Knowledge of the latest trends in social me
  • Ability to analyze and interpret a large volume of content, build valuable inferences and make informed decisions
  • Ability to work in a highly challenging and dynamic environment while maintaining high standards of accuracy in terms of quality & quantity
  • Advance knowledge in computer use: Microsoft Excel, Word, and PowerPoint, Google tools such as docs, calendar, and apps
  • Attention to detail, with the ability to create client-facing documents and presentations.
  • Ability to innovate and learn on the job to refine processes.

Please send in your profiles at careers@unidolabs.com.

Digital Marketing

Location: Bangalore

What are the job responsibilities?

  • Identify, comprehend and clearly articulate the client’s requirements to generate an end-to-end advertising solution.
  • Build social media advertising campaigns for the world’s leading brands mapped to their business needs.
  • Analyze client’s performance and prescribe methodologies for optional budget management, faster growth, higher conversions and greater ads reach.
  • Collaborate with our technology partners to build expertise on the social media management software.
  • Provide an effective reporting mechanism for highlighting prime metrics and key performance indicators.
  • Identify opportunities for increased efficiency for clients and provide subject matter expertise on best fit across the message, media, and channel.

What makes a candidate qualified?

  • 1-2 years of experience in digital marketing and social account management at a brand or agency.
  • Intermediate excel skills with efficiency in using v-lookups, pivots, charts, data interpretation and handling high volumes of data sets.
  • Excellent written and verbal communication skills.
  • Ability to think independently and learn as a member of a team.
  • Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight.
  • Demonstrated experience and a passion for the social technology universe(i.e., Facebook, Twitter, YouTube, Instagram, LinkedIn)
  • Direct experience in working with or for social media management software is preferred.
  • Social media ads certifications, like Facebook Blueprint, Google AdWords, etc. are preferred.

Please send in your profiles at careers@unidolabs.com.

Managed Services

Location: Bangalore

What are the job responsibilities?

  • Identify, comprehend and clearly articulate clients’ requirements while quickly and efficiently executing client requirements so that the client’s objectives are met in an optimal way
  • Think & suggest ways to the client to improve their current social listening or other social media needs. Identify opportunities for increased efficiency for clients and provide subject matter expertise on the best fit case for solving the client needs
  • The role could include monitoring feeds and processes, performing change management and software configuration and provide 1st/2nd Line technical support
  • Assist MS Consultant to manage and optimize the configuration of onboard Sprinklr clients.
  • Help identify platform gaps, optimization opportunities and assist in building the appropriate solution.
  • Assist in maintaining platform relevancy according to changes in business needs and ensure that all client deliverables are met on time.
  • Build experience working with top clients and a better sense of mapping social media goals to business goals.
  • Produce and maintain internal and client-facing documentation of implementation steps and activities for internal and external partners.
  • Assist with project operations activities.

What makes a candidate qualified?

  • 3-4 years of experience in the social media domain (Listening, Customer Engagement etc.)
  • Demonstrate a passion for the social media technology universe. (i.e., Facebook, Twitter, YouTube, Instagram, LinkedIn)
  • Excellent communication (written/verbal) and presentation skills.
  • Strong technical background with advanced computer skills.
  • Ability to multi-task in a dynamic and fast-paced environment.
  • Willingness to work both independently and as part of a team. Willingness to work in shifts in a 24*7 kind of a setup
  • Capacity to learn and apply new technologies quickly.
  • Excellent problem-solving abilities with a passion for solving client challenges and commitment to client delight.
  • Intermediate excel skills with efficiency in using v-lookups, pivots, charts, data interpretation and handling high volumes of data sets
  • Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight
  • Direct experience in working with or for social media management software is preferred
  • Social media certifications, like Sprinklr Certification etc. are preferred
  • 3/4-year college/university degree

Please send in your profiles at careers@unidolabs.com.

Get in Touch

Name
Email
Organization
Phone
Subject
Message

Call us on

+91 80 40993144

Email us at

contact@unidolabs.com

USA

891 HEALEY HOMESTEAD CIRCLE
Alpine, UT 84004

India

#11 Abhaya Heights ,6th Floor
Bannerghatta Main Rd
3rd Phase, JP Nagar
Bengaluru, Karnataka 560078

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